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By Atlassian 08 Aug 2025Artificial IntelligenceManaged IT ServicesService Management Software whitepaper Report: TEI Impact Atlassian for ITSM 2024 By Atlassian 08 Aug 2025Artificial IntelligenceROI and MetricsService Management Software whitepaper Total Economic Impact of Jira Service Management & AI By Atlassian 08 Aug 2025Business OperationsITSMService Management Software View all Video on demand video First Person Meets… Derek Ashmore: Always be learning We meet Derek Ashmore, a career-long consultant who says the first thing we need to know about him is that he learns for a living. Derek talks about a fortuitous entry into the industry when accountancy turned into coding, but how a lack of political acumen (and patience) almost derailed him. The answer has been to work in consultancy, joining teams to act as mentor and mentee, learning and guiding to successful outcomes. 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