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By Linda Rosencrance May 20, 2025 8 minsCareersIT SkillsIT Training Show more Show less View all Upcoming Events11/Aug-13/Aug in-person event CIO 100 Symposium & AwardsAug 11, 2025Fairmont Princess, Scottsdale AZ C-SuiteEventsIT Leadership View all events Resources whitepaper AI-powered ITSM in Jira Service Management How AI can handle tedious tasks such as re-routing tickets, handling repetitive questions, catching up on long comment threads, and more The post AI-powered ITSM in Jira Service Management appeared first on Whitepaper Repository –. By Atlassian 08 Aug 2025Artificial IntelligenceManaged IT ServicesService Management Software whitepaper Report: TEI Impact Atlassian for ITSM 2024 By Atlassian 08 Aug 2025Artificial IntelligenceROI and MetricsService Management Software whitepaper Total Economic Impact of Jira Service Management & AI By Atlassian 08 Aug 2025Business OperationsITSMService Management Software View all Podcasts podcastsFirst Person, with Matt EganFirst Person is the show where we meet the most interesting people in IT, and learn from them what makes them tick by focusing only on their firsts. First job, first great boss, first failure or first pet. Learn from interesting people talking about serious things in a not-serious way. Contact matt_egan@foundryco.com11 episodesArtificial IntelligenceCareersIT Leadership Ep. 11 First Person Meets… Derek Ashmore: Always be learning Mar 20, 202435 mins Cloud ArchitectureIT Training Ep. 10 First Person Meets… Eamonn O'Neill: Be excited about technology Mar 20, 202441 mins Artificial Intelligence Video on demand video First Person Meets… Derek Ashmore: Always be learning We meet Derek Ashmore, a career-long consultant who says the first thing we need to know about him is that he learns for a living. Derek talks about a fortuitous entry into the industry when accountancy turned into coding, but how a lack of political acumen (and patience) almost derailed him. The answer has been to work in consultancy, joining teams to act as mentor and mentee, learning and guiding to successful outcomes. Derek tells us how he doesn’t believe in failure, but that his biggest mistakes have been not staying the course and trusting his judgement. But overall his career has been successful because he has given and taken something from everyone he has worked with. Aug 8, 2025 29 minsCloud ArchitectureIT Training Why enterprise browsers will unlock productivity, improve user experience Aug 5, 2025 37 mins BrowsersEnterpriseGenerative AI First Person Meets… Eamonn O’Neill: Be excited about technology Aug 1, 2025 41 mins Artificial Intelligence Is Google search dying? 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